Job Description
Language: MUST SPEAK GERMAN
Daily Tasks:
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Imaging / re-imaging laptops & desktops
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Troubleshooting technical laptop and desktop issues (Windows & applications)
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Decommissioning end-of-lease desktops & laptops
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Diagnosing laptop & desktop hardware issues
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Mapping network drives / printers
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Coordinating laptop & desktop repairs with hardware suppliers
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Assisting with application testing
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Vendor escorts (occasional)
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Some relocation of desk phones / workstations
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Some remote support (via remote access software)
Background:
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3-5 years technical support experience
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Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
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Strong Windows 7 troubleshooting & diagnostics
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Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
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Hardware troubleshooting & diagnostics (laptops, desktops)
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Basic networking (drive / printer mappings, network connection diagnostics)
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Active Directory / PC security
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Internet Explorer & Chrome troubleshooting
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BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
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Good communicator (written and verbal)
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Takes responsibility & accountability
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Teachable
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Solutions-focused
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Team player – able to contribute new ideas
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Flexible in terms of workload and daily tasks
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